Terms & Conditions
Terms & Conditions Please read these terms carefully before using our services.
1. Introduction Welcome to Lillie-AI-Smart-Travel-Assistant. These Terms and Conditions govern your use of our website and services, including our AI travel assistant, Lillie-AI. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our services.
2. Definitions In these Terms and Conditions: - "We", "us", "our", and "Lillie-AI Booking" refer to the operators of this website and service. - "You" and "your" refer to the user or viewer of our website and services. - "Lillie-AI" refers to our AI-powered travel assistant. - "Services" refers to all services provided by Lillie-AI Booking, including the AI travel assistant, recommendations, and booking facilitation. - "Partners" refers to third-party travel service providers with whom we collaborate to provide booking options.
3.1 Eligibility You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years old. 3.2 Account Information If you provide any information to us, you must ensure that it is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of any login information associated with your use of our services. 3.3 Prohibited Uses You agree not to use our services: - In any way that violates any applicable local, national, or international law or regulation. - To impersonate or attempt to impersonate Lillie-AI Booking, a Lillie-AI Booking employee, another user, or any other person or entity. - To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our services, or which may harm Lillie-AI Booking or users of our services. - To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our services, the server on which our services are stored, or any server, computer, or database connected to our services.
4. Lillie-AI Travel Assistant
4.1 Nature of Service Lillie-AI is an artificial intelligence system designed to provide travel recommendations based on the information you provide. While we strive to provide accurate and helpful information, Lillie-AI's recommendations are suggestions only and should not be considered as professional travel advice. 4.2 Accuracy of Information We make reasonable efforts to ensure that the information provided by Lillie-AI is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any recommendations or information provided. 4.3 User Input The quality of Lillie-AI's recommendations depends on the information you provide. You are responsible for providing accurate and complete information about your travel preferences and requirements.
5. Bookings and Transactions
5.1 Third-Party Services Lillie-AI Booking facilitates bookings through our partners. When you make a booking through our services, you are entering into a contract with the relevant partner, not with Lillie-AI Booking. 5.2 Partner Terms All bookings are subject to the terms and conditions of the relevant partner. You are responsible for reviewing and accepting these terms before completing your booking. 5.3 Booking Confirmation We will provide you with confirmation of your booking details based on the information received from our partners. However, the final confirmation of your booking will come directly from the partner. 5.4 Changes and Cancellations Any changes or cancellations to your booking must be made in accordance with the partner's terms and conditions. Lillie-AI Booking is not responsible for any fees or penalties associated with changes or cancellations.
6. Privacy and Data Protection
6.1 Data Collection We collect and process your personal data in accordance with our Privacy Policy. By using our services, you consent to such processing and you warrant that all data provided by you is accurate. 6.2 Data Usage We use your personal data to provide and improve our services, including personalizing Lillie-AI's recommendations. We may also use your data to communicate with you about your bookings and our services. 6.3 Data Sharing We may share your personal data with our partners to facilitate your bookings. We will not sell your personal data to third parties for marketing purposes. ### 6.4 Cookies Our website uses cookies to enhance your user experience. By using our services, you consent to our use of cookies in accordance with our Privacy Policy.
7. Intellectual Property 7.1 Ownership All content on our website, including text, graphics, logos, images, and software, is the property of Lillie-AI Booking or our content suppliers and is protected by copyright and other intellectual property laws. 7.2 Limited License We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal, non-commercial purposes. 7.3 Restrictions You may not: - Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from our services. - Use any data mining, robots, or similar data gathering and extraction methods on our services. - Download any content unless expressly authorized to do so.
8. Limitation of Liability 8.1 Disclaimer Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the operation of our services or the information, content, or materials included on our services. 8.2 No Liability To the fullest extent permitted by law, Lillie-AI Booking shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: - Your use or inability to use our services. - Any unauthorized access to or use of our servers and/or any personal information stored therein. - Any interruption or cessation of transmission to or from our services. - Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party. 8.3 Travel Risks Travel involves inherent risks. Lillie-AI Booking is not responsible for any injuries, damages, or losses that may occur during your travels. You are responsible for obtaining appropriate travel insurance and taking necessary precautions.
9. Indemnification You agree to indemnify, defend, and hold harmless Lillie-AI Booking, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms and Conditions.
10. Modifications to Terms and Services 10.1 Terms Modifications We reserve the right to modify these Terms and Conditions at any time. All modifications will be effective immediately upon posting on our website. Your continued use of our services following the posting of modified Terms and Conditions constitutes your acceptance of the modified terms. 10.2 Service Modifications We reserve the right to modify, suspend, or discontinue our services (or any part thereof) at any time, with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of our services.
11. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Contact Information If you have any questions about these Terms and Conditions, please contact us at: Email: prestigehorizonstravel.com Last updated: April 15th, 2025
Privacy Policy
Last Updated: 16/04/2025
1. Introduction
A UK-based service with a global user base. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with Lillie AI via our website and any related services (collectively, the “Services”).
Welcome to Lillie AI—Smart Travel Concierge (“we,” “us,” or “our”), operated by Prestige Horizons Travel
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.
2. Legal Framework: UK GDPR and Global Compliance
As a UK-based organization, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We also endeavor to respect applicable laws in other jurisdictions, including:
- The EU General Data Protection Regulation (EU GDPR)
- The California Consumer Privacy Act (CCPA)
- The Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
- Australia's Privacy Act 1988 and other relevant laws where applicable
3. Information We Collect
We collect various types of personal and usage data to provide and improve our Services:
Personal Information:
- Name
- Email Address
- Phone Number
- Travel Preferences (e.g., Budget, Mid-Tier, Luxury)
- Timestamp (e.g., sign-up date/time)
Usage Data:
- Interaction logs with Lillie AI (queries, timestamps)
- Log files (IP address, browser type, device, OS)
- Cookies and tracking data via tools like Google Analytics
Transaction Data:
- When you make bookings through affiliate links, we may collect transaction confirmations
- We do not store full payment card data; payments are processed via secure third parties
4. How We Collect Information
We collect data in the following ways:
- Directly from you (e.g., when you submit forms or sign up)
- Automatically through cookies and analytics tools (e.g., Google Analytics)
- From third-party integrations or affiliates (e.g., Make.com workflows)
5. Purpose & Legal Basis for Processing
We only process personal data when we have a lawful basis under the UK GDPR:
- Consent: e.g., receiving marketing messages
- Contractual Necessity: e.g., responding to your travel queries
- Legal Obligations: e.g., regulatory compliance
- Legitimate Interests: e.g., service improvements, fraud prevention
6. How We Use Your Information
Uses of your data include:
- Providing personalized travel suggestions
- Enhancing service experience
- Communicating with you (e.g., confirmations, updates)
- Sending marketing (with consent)
- Analyzing usage and optimizing performance
- Complying with legal obligations and securing our services
7. Disclosure of Your Information
We may share your personal data with:
Service Providers (Data Processors)
We share personal data with trusted third-party service providers who process data strictly on our behalf and in accordance with our written Data Processing Agreement (DPA). These include cloud hosting, analytics tools, automation platforms, and affiliate networks. Each processor is contractually obligated to:
- Process data only on our documented instructions,
- Maintain appropriate confidentiality and security standards,
- Assist us in complying with data protection rights and obligations.
For more details, see our Data Processing Agreement, which governs how processors handle personal data in accordance with the UK GDPR and similar global laws.
Affiliate Partners
Travel booking websites, airlines, hotels, or other partners involved in providing related travel services. When you click affiliate links or complete bookings, certain details may be shared with those partners.
Legal Requirements
If legally required, or in response to valid requests by public authorities (e.g., courts or government agencies), or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party as part of the transaction.
8. International Data Transfers
If we transfer your personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information. This may include using Standard Contractual Clauses approved by the relevant data protection authority or transferring data to countries recognized by the UK as having adequate data protection laws. By using our website, you acknowledge and consent to such transfers in line with this policy.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, or resolve disputes. Retention periods differ depending on the type of data
and the corresponding legal or business need. Once your data is no longer required, we will securely delete or anonymize it.
Tip: Regularly review your retention schedule to ensure compliance and update retention periods as needed.
10. Your Rights Under UK GDPR
Under UK GDPR, you have several important rights regarding your personal data. These include:
Right to Access: Request confirmation and access to your data.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restriction: Request limitations on how your data is processed.
Right to Object: Object to the processing of your data in specific circumstances.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights or for additional information, please contact us using the details provided below.
11. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized content. Cookies help us improve our service and ensure that features work correctly.
Managing Cookies: You can modify your browser settings to reject or delete cookies; however, please note that certain parts of the website may not function optimally without them.
Additional Technologies: Apart from cookies, we may use pixels, web beacons, or other technologies to track and analyze user behavior on our site.
Best Practice: Provide a clear cookie banner and detailed cookie policy to inform users about their choices.
12. Data Security
Protecting your personal data is our priority. We employ a variety of technical and organizational measures to secure your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, regular security assessments, and secure storage practices.
Regular Updates: Our security protocols are updated regularly to address new risks.
Employee Training: Staff handling personal data receive ongoing training on data protection best practices.
13. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please reach out to us:
Email: [your-email@example.com]
We are committed to responding to your inquiries promptly and addressing any issues you may have.
14. Changes to This Privacy Policy
We may revise this privacy policy from time to time to reflect changes in our practices or for regulatory reasons. When substantial changes are made, we will update the policy on our website and notify you through appropriate channels. We recommend reviewing this policy periodically so that you remain informed about how we protect your personal data.
Tip: Maintain a version history and document key updates for transparency.
15. Complaints
Your trust is important to us. If you are dissatisfied with how your data is being handled or if you have any concerns about our compliance with data protection laws, please contact us using the details provided above. If you are not satisfied with our response, you also have the right to file a complaint with the Information Commissioner’s Office (ICO) or your relevant supervisory authority.
Best Practice: Outline a clear internal escalation process to resolve any data protection concerns before a complaint is filed externally.
Cookie Policy
Last Updated: March 16/04/ 2025
1. Introduction
This Cookie Policy explains how Lillie AI—Smart Travel Concierge (operated by Prestige Horizons Travel) uses cookies and similar technologies when you visit our website. It forms part of our broader Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, etc.) by websites that you visit. They are widely used to make websites work, improve user experience, and provide information to the site owners.
3. Types of Cookies We Use
We use the following categories of cookies:
- Strictly Necessary Cookies: These are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas or navigate the site.
- Analytics & Performance Cookies: These allow us to recognize and count the number of visitors and see how they move around our site. We use Google Analytics to collect this information in an anonymized form.
- Functionality Cookies: These are used to recognize you when you return to our site. This enables us to personalize our content for you and remember your preferences.
- Marketing Cookies: These may be set by our affiliate partners or automation tools like Make.com to track referrals and provide personalized advertisements.
4. How We Use Cookies
Cookies help us:
- Improve website performance
- Understand user behavior
- Personalize your experience
- Track affiliate conversions
- Secure the website and prevent abuse
5. Your Cookie Choices
By continuing to use our website, you consent to our use of cookies as described in this policy. We display a cookie banner at the bottom of the screen linking to this policy.
If you prefer to restrict or block cookies, you can adjust your browser settings to refuse some or all cookies. You can also delete existing cookies through your browser. However, disabling certain cookies may affect site functionality.
We may implement more advanced cookie consent tools in the future.
6. Third-Party Cookies
Some cookies on our website are set by third parties such as:
- Google Analytics: To analyze site traffic and trends.
- Make.com (Integromat): To automate workflows involving your interactions.
- Affiliate Platforms: To track referral activity when you click on booking links.
We do not control these cookies. Please refer to their respective privacy policies.
7. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in law or our practices. We encourage you to review it regularly.
8. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: contact@prestigehorizonstravel.com
Terms of Use
Last Updated: March 30, 2025
1. Introduction
These Terms of Use (“Terms”) govern your access to and use of Lillie- AI-Smart- Travel Concierge (“Service”), operated by Prestige Horizons Travel, a UK-based company (“we,” “us,” or “our”). By registering for or using the Service, you agree to be bound by these Terms and our Privacy Policy.
2. Eligibility and Account Registration
To access the Service, you must be at least 18 years old and create an account by providing accurate and complete information. You are responsible for safeguarding your account credentials and all activities occurring under your account.
3. Permitted Use
The Service is intended for personal, non-commercial travel planning purposes. You agree not to:
- Use the Service for unlawful, deceptive, or abusive purposes
- Attempt to interfere with the proper functioning or security of the Service
- Access or scrape the Service using automated means
- Violate any applicable local, national, or international law
- Share login credentials with others
4. AI-Powered Recommendations Disclaimer
Lillie AI uses artificial intelligence to generate travel recommendations based on the information you provide. These outputs are informational and not guaranteed to be accurate or up to date. You are solely responsible for any decisions or travel arrangements made based on the information provided by the Service.
5. Intellectual Property
All content, software, design, branding, and features of the Service are the intellectual property of Prestige Horizons Travel or its licensors. You may not reproduce, modify, distribute, or create derivative works without express written permission.
6. Affiliate Relationships
Some content may include links to third-party travel booking platforms or services. We may earn affiliate commissions when you make purchases through such links. We do not control these third-party services and are not responsible for their content, terms, or policies.
7. Termination
We may suspend or terminate your access to the Service at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in harmful behavior. You may also delete your account at any time by contacting us.
8. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or travel-related losses arising from your use of the Service.
9. Indemnification
You agree to indemnify and hold harmless Prestige Horizons Travel, its affiliates, and employees from any claims, damages, or expenses arising out of your use of the Service or breach of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via the website or email. Continued use of the Service after changes constitutes your acceptance of the new Terms.
12. Contact Us
For questions or concerns about these Terms, please contact us at:
Email: contact@prestigehorizonstravel.com